We are here to ease your mind

When can my camper be collected on the first day of booking?

All campers at FreewayCamper stations are generally available for pick-up between 2pm and 5pm. Our station team will contact you 2-3 days before the start date of your trip to arrange the exact time window of the camper pick-up. Please give us your telephone number directly at the time of booking or via e-mail afterwards. Earlier pick-up is possible by arrangement for an additional fee and subject to camper availability. Pick-up times may vary on weekends.

Until when can I return my camper on the last booking day?

You can return your camper at a previously agreed time between 8am and 11am. Late returns (possibility depending on current camper availability and booking situation) must be clarified in advance and will incur an additional fee according to the terms and conditions.

Are the stations closed for drop-offs and pick-up on certain days?

No, our FreewayCamper stations are also open on Sundays and public holidays for drop-offs and pick-ups. Partner stations may deviate from this rule, but you will find detailed information on the individual location pages.

Is there an additional service fee when booking?

There are no additional service charges when you make your booking. The price of your trip is calculated from the sum of the nights booked and any additional services booked.

How is the camper insured during the trip?

You are covered throughout Europe with our fully comprehensive insurance with an excess of 1,500€ per claim (per damage), or 2,500€ in case of young drivers below 23 years. Furthermore, the Europe-wide protection cover is also included, so that you can start your adventure completely carefree. We also offer additional insurance packages to reduce your excess or deposit. You can find more details under "camper insurance"or here.

How is the number of booking days calculated?

FreewayCamper campers are booked and charged per night. Similar to a hotel room, you pay for the number of nights within your chosen travel period.

How many drivers are included in the price?

The number of additional drivers is unlimited. We require full details of all drivers at the latest when handing over the camper (presentation of the original driver's licence and ID card). Only the person entered in the reservation must actually be present at the handover. The amount of the deposit refers to the youngest driver indicated.

How old do I have to be to rent a camper?

You can also book and drive your camper with us as a young driver under the age of 23. The prerequisite is that you have had a driving licence class 3 or class B for at least one year.

Is there a minimum rental period?

The minimum rental period is three nights at any time of the season, regardless of the model. For longer booking periods, we offer attractive offers for long-term rentals.

Is there a mileage limit?

With FreewayCamper you can drive as far as you like - all kilometres are included. Long-term rental offers may differ from this rule.

Can my camper go into the car wash?

No, our campers are not allowed to drive through the car wash. Wash boxes can be used as an alternative, but please note the maximum dimensions given.

Can I take my pet with me on the trip?

FreewayCamper welcomes your pet on your camping trip. There is a 99€ service charge for bringing a pet with you. As a free extra, we provide a dog package for four-legged friends.

Is it worth camping with kids?

Absolutely! For children and families traveling and living in our camper is a wonderful and exciting adventure. You are flexible and (almost) always enjoy the nature and the fresh air. You have everything that is important around you and discovering the world just becomes so easy! In most models, you have extensive space to store clothes, toys and other important things for living and traveling. Also for cuddling, playing and reading times indoors you will find the right spot in our campers. With our extras for families such as the extra bed (CampSleep), high chairs or child seats you can free your mind and just start your vacation right away. Enjoy your intense time as a family and create unforgettable new memories for both - the small and big ones :-).

How many drivers are included in the price?

The number of additional drivers is unlimited. We require the full details (incl. photo of driving licence) of all drivers at the latest when handing over the camper. Only the person entered in the reservation must actually be present at the handover. The amount of the deposit refers to the youngest driver indicated.

Where can I rent or pick up and drop off my camper?

You can currently pick up and drop off your camper at FreewayCamper stations at all locations listed in the location tab on our homepage. Our stations are located in Germany and Italy. In addition we offer a pick-up and drop-off service at all our stations on request.

Can I return my camper at a different location?

We currently do not offer one-way rentals.

Which countries can I travel with my camper?

You can travel with your camper within the geographical borders of Europe and non-European areas which belong to the European Union (EU). The contract area in which the camper may be used, includes the territory of the European Union, Great Britain, Switzerland, Liechtenstein, Norway, Andorra, Albania, Macedonia, Bosnia and Herzegovina, Serbia (without Kosovo) and Montenegro. Outside these borders the driving insurance (particularly the comprehensive cover) offers no coverage. Please contact us in advance if you would like to travel to other countries and territories than mentioned before. In some cases it is possible to extend the insurance coverage according to our written consent.

Which models can I rent at FreewayCamper?

We offer a big variety of campers for different travel purposes. For more spontaneous trips and with a higher flexibility we recommend the well-known VW Bulli. Seeking for more comfort our fleet of RV’s will fulfill your dreams. Our campervans provide you a bit of both worlds and combine most of the advantages of driving and living comfort. Great for longer trips as a couple, a friends group or a family holiday. You can find the latest overview of our models here.

What does a camper cost?

Our prices are differing depending on the model, season and availability. Just check your favorite model and your desired time period and you will get immediately on offer.

With a bit of luck you will even find our starting price of 29€/night.

What kind of equipment is included in my camper?

The equipment may vary by model, but all our campers are handed to you with a table and 2x stools as well as a kitchen package. Further included equipment are a bed sheet, drive-up wedges, electric cables, cable drum, hose for water tank refill, a gas bottle, toilet chemicals and dustpan and sweeper. For your safety every camper is equipped with a first aid kit, fire extinguisher, gas detectors and smoke alarms. The particular model features and all other bookable extras can be found on the individual camper details pages.

Which camping equipment can I book as an extra?

We offer a wide range of additional extras for your trip: From bike racks, extra camping chairs, child seats for all ages to a mobile camping toilet. A detailed overview of these and many other additional products can be found here. The extra equipment can be added directly at the time of booking, at a later date via customer service or even at the time of handover.

How many sleeps does my camper have?

The number of sleeps depends on the model, but varies between two and six sleeps, while most of our campers offer you 3 to 4 sleeps. For more details just check out our campers individually.

How many seats does my camper have?

Our camper models provide seats for 2 to 6 people, while most of our campers offer seats for 4 people. For more details check our campers individually.

Do all campers have a bike rack and how much does it cost?

You can book different bicycle carriers with us depending on your needs. A rack for 3 bikes including trailer coupling costs 5€/day. For 4 bikes including tow bar, the fee is 7€/day. Please indicate in the booking process if you need a bicycle carrier.

What are the maximum costs of a bike rack?

The maximum price is 99€ per rental.

Is there a trailer hitch?

For our models you can book a trailer hitch for 3€/day.

How can I use child seats in my camper?

You can fit any child seat in your camper and secure it with the 3-point belt. If you don't have a suitable child seat, we offer additional child seats for different age groups at our stations (baby seat 0-13kg or child seat 9-36kg). Find more details here.

Are all campers equipped with ISOFIX?

All of our campers are equipped with a 3-point belt on all seats. ISOFIX is available for VW Bulli T6.1. California Ocean, Beach and Coast models as well as Mercedes Marco Polo and VANTourer. The VW Grand California as well as the RV – VW Bulli are also equipped with an ISOFIX system for child car seats. Other categories might also provide the ISOFIX system. Small deviations might appear for the campers mentioned before. Therefore please double check in the details of your camper individually.

Is the dog package only for dogs?

Our dog package is designed specifically for dogs, but you can also take other pets with you. For all types of pets, an additional service fee of 99€ will be charged, the dog package is available free of charge if required.

How can I change or cancel a reservation?

You can change and cancel your reservation by contacting our customer service via phone (+49 (0)89 889 970 86) or email (info@freeway-camper.com).

Can I change the booking period prior to departure?

In general, it is possible to change your travel period, as far as your camper or a similar model is available in the requested period. For changes made less than 30 days before departure a fee which doesn't exceed the cancellation fee applies. An extension of the reservation is free of charge. In case of modification or extension of the journey, the current daily rates will be applied. Contact our customer service for a specific offer.

What is the cancellation policy of FreewayCamper?

Cancellations performed at least 60 days prior to the pick-up date will be charged with 10% of the total rental price. If a cancellation is performed 30-59 days prior to the pick-up date, a fee 40% of the total rental price applies. For cancellations 15-29 days prior to departure date, the cancellation fee is 70% of total rental price. For a cancellation within 14 days before the start of your booking, a cancellation fee of 90% of the total rental applies. If the camper is not picked-up at the agreed time without any notice of the tenant, the rental price will be fully retained.

Can I cancel already booked equipment?

Additional equipment is divided into 2 categories:

  • Additional Products - bike rack, trailer coupling, camp sleep, cooler box, outdoor kitchen, camping chair, bedding set, back child carrier, camping cot, child seat, kids' highchair etc.
  • Additional services - cleaning packages, dog package, additional insurance etc.

Cancellation of Additional Products:

  • at least 15 days prior to the rental start - 25% of additional product is withheld
  • less than 15 days but more than 48 hours prior to rental start - 50% of additional product is withheld
  • 48 hours prior to rental start - 75% of additional product is withheld

Cancellation of Additional Services:

  • at least 15 days prior to the rental start - 0% of additional product is withheld
  • less than 15 days but more than 48 hours prior to rental start - 25% of additional product is withheld
  • 48 hours prior to rental start - 50% of additional product is withheld

How is my final price calculated?

FreewayCamper campers are booked and charged per night. Our prices change dynamically and may differ from the guide prices on the website. Your final price is calculated from the total of your booked nights and additional services. FreewayCamper does not charge a general service fee.

When do I have to pay for my booking?

Payment of the rent must be made upon conclusion of the contract using the payment methods offered when booking online.

How can I pay for my booking?

FreewayCamper offers you following payment methods: PayPal, credit card payment (VISA / MasterCard), Amex and SEPA Direct Debit (via PayPal Plus).

How can I use vouchers/coupon codes when booking?

You can only use a FreewayCamper voucher code or coupon during the official booking process to reduce your total price. These codes can only be used on FreewayCamper campervans and cannot be used retrospectively or for additional services that can be booked. After one use, the voucher code will expire.

How can I use gift cards when booking?

You can use our FreewayCamper gift cards during the official booking process or afterwards through our customer service. The gift cards can be used for all products offered on our website (including partner stations) and are valid for 3 years from the date of issue until the full amount is used up.

How much is the deposit-payment?

By default the deposit equals 1.500€ for all campers. For young drivers under 23 years the deposit is 2.500€.

You may consider one of our insurance packages that are not only reducing costs in case of damages, but also decreasing the deposit! More details here.

When is the deposit due and how can it be transfered?

You can pay the deposit on the pick-up date via credit card (the amount will be only blocked, not charged) or the transfer the deposit no later than 7 days before to the following account:

Account Holder: FWC – FreewayCamper GmbH

IBAN: DE20 7004 0048 0793 7857 06

BIC: COBADEFFXXX

Title: deposit + reservation ID

What happens to my deposit?

Your deposit amount will be unblocked on your credit card immediately or transfered back to your accout within 14 days if you returned the camper according to our T&Cs.

What happens to my deposit if I have caused damage to my camper?

In this case, the deposit will be retained either in full or in part. The amount withheld from your deposit depends on the expected amount of damage or repair costs. As soon as we have a cost estimate for the repair of the damage you caused, the amount of the retained deposit will be adjusted accordingly. If the amount of damage according to the cost estimate is lower than the retained amount, we will of course refund the difference to you immediately.

What happens to my deposit if I have caused damage to my camper and have booked additional insurance?

While causing a damage your deposit is always being retained in full. If you have booked an additional insurance, which covers the damage you caused according to its insurance conditions, then the claims made fore the damage won't exceed deductible covered by your insurance package.

Where can I pick up my camper?

The pick-up and drop-off of our campers takes place at the rental stations. The addresses of our drop-off/return stations are available in the location section on the homepage and will be communicated to you via e-mail after your booking.

When can I pick up my camper?

All campers at FreewayCamper stations are generally ready for pick-up between 2pm and 5pm. Our station team will contact you 2-3 days before the start date of your trip to arrange the exact time window of the camper pick-up. Please give us your telephone number directly at the time of booking or via e-mail afterwards. Earlier pick-up is possible by arrangement for an additional fee and subject to camper availability.

What are the opening hours of the rental station?

Our stations are open as required during pick-up (2pm-5pm) and drop-off (8am-11am) times 7 days a week, including Sundays and public holidays. Please note our winter opening hours from 1st November 2023 - 17th March 2024 may differ. More information can be found here.

Our customer service is available for enquiries during regular service hours, irrespective of the station opening hours: Mon-Fri: 9am-6pm | Sat: 10am-6pm. You can reach us by phone on +49 89 889 970 86, by e-mail info@freeway-camper.com or via our chat.

Can I also pick up and drop off my camper on Sundays or public holidays?

Yes, our FreewayCamper stations are also open on Sundays and public holidays for drop-off and pick-up. Partner stations may deviate from this rule, you will find detailed information on the individual location pages.

Can I park my car at FreewayCamper?

Unfortunately, this is not possible yet.

How does the handover of the camper work?

When you arrive at our station, simply contact a member of staff or register at our office. We will take you through the whole process:

Paperwork

  • Your documents will be checked & scanned
  • we block the deposit on your credit card or collect it from your EC card (please note that we always have to collect the deposit for rentals of 30 nights or more)

Did you book the human-assisted pick-up?

One of our staff members will take you to your camper and explain all the functions. Feel free to ask all your questions you may have - we love to help you!

Digital camper explanation

Didn't have time to watch our camper instruction video before your trip, or would you like to watch it again on site, directly on the camper, to be better prepared? Someone from the station team will be happy to equip you with one of our tablets so that you can view all the details about the camper directly on the vehicle. Please note that this is only possible for the VW Bulli T6.1 California Ocean and Campervans.

Camper explanation

Next, it's off to the camper tour, where you can inspect your camper. The best way to document the condition of your camper is with your mobile phone (photos & videos) for your personal double protection and check whether the standard and additionally booked equipment is completely ready for you in the camper.

If you discover any undocumented damage to the campervan, please report this to our team before signing the contract. We will then check this for you and, if necessary, record it in our report. You can then sign your contract with a clear conscience.

As soon as you have signed the contract and left our premises with your rented campervan, we will unfortunately no longer be able to make any changes to the damage report or the listed equipment for you.

The signed contract with the log data will then be sent to you digitally by e-mail. In this e-mail you will also find our technical manual for the most common problems so that you can easily solve them yourself. Of course, we will also provide you with the telephone numbers for our mobility guarantee - should there be any major problems with your camper.

During our opening hours, you can reach our customer service team on +49 (0)89 889 970 86, who will be happy to help you with rental extensions or changes, questions, problems or in the event of an accident or breakdown.

Who will pay the fuel?

With the handover your camper is fully fueled - make sure that with the return of the camper the tank is also full, otherwise we will fill it for you and charge you according to our T&C.

Who pays the tolls?

The respective toll fees on your journey must be paid by you as lessee. We advise you to check the toll regulations of the respective countries you plan to visit before your travel. In some countries you have to pre-register for the usage of ferries, highways and toll roads.

To which countries can I travel with my camper?

You can use your camper within the geographical borders of Europe and in non-European areas belonging to the European Union (EU). The territory in which the camper may be driven is the territory of the European Union, United Kingdom, Switzerland, Liechtenstein, Norway, Andorra, Albania, Macedonia, Bosnia and Herzegovina, Serbia (without Kosovo), Montenegro. Outside these limits, there is no insurance cover in motor vehicle insurance (in particular comprehensive cover). If you want to use the vehicle in other countries and areas, a prior written consent of FreewayCamper is required. In this case, FreewayCamper undertakes to provide an appropriately extended insurance cover with additional costs for the lessee.

What do I need to consider when booking a ferry?

Book your ferry in advance. Please check the length of your camper on the camper detail page. For license plate, please enter "rental car". If you use the bike rack, please consider the addional length of 1m when booking the ferry.

Can I extend my trip spontaneously after the booking?

If your camper is available after your drop-off date you can extend your trip according to the respective daily rates. Please contact our customer service to check the availability.

Until when can I return my camper on the drop-off day?

You can return your camper at a previously agreed time between 8am-11am. Late returns (possibility depending on current camper availability and booking situation) must be clarified in advance and will incur an additional fee according to the T&Cs.

Do I have to pay attention to certain things when returning the camper?

Your camper must be returned with a full tank of fuel and AdBlue, in running order and cleaned at the agreed return time (before 11:00 a.m.) at the agreed location (usually at the station). Of course, we can also take care of the refuelling for you for a flat fee of 30€ plus the refuelling costs. The (booked) extras must also be returned to us clean. If your camper return day is a Sunday, please note that in some regions there is a prohibition of car cleaning on Sundays and cleaning service stations might be closed. Please inform yourself in advance to make your camper return more convenient.

How clean must the camper be returned without the booked cleaning package?

You will receive your camper freshly vacuumed, wiped and cleaned when you hand it over. If you hand it over to us in the same way, you will not incur any additional costs. Please also empty the toilet and the waste water tank. The toilet cassette must be completely cleaned before handing over.

When will I incur additional costs for cleaning the camper?

If you don't have the time or simply don't feel like cleaning the inside of your camper, you can hand it over to us swept clean and we will clean it for you. You can save up to 19% by booking a cleaning package before the start of your trip. If the toilet and grey water tank are heavily soiled or emptied, we charge a surcharge for the work involved (you can find out more about the prices in our T&C’s).

Can I buy gift vouchers from FreewayCamper?

Yes, we currently offer gift vouchers with the following value options: 200, 300 and 500 euros. These vouchers are valid for 3 years from the date of issue and can be used in various bookings for all products on our website until the amount is fully used up. For more information on the booking process and conditions, click here.

Are there any long term discounts?

Our holiday bonus enables you to get 7% discount already from travelling more than 6 days with us. The longer you travel, the more you save. You can get up to 15% discount for travelling 22+ days. For long-term rentals over 35 days, there is a 20% discount valid the whole year for all bookings. If you decide to rent the camper for 90 days, you even score a 25% discount.

What things do I have to pay special attention to while winter camping?

During the winter months there are certain things you have to pay extra attention to due to the lower temperatures. These are mainly concerning gas storage, use of water in the camper and insulation. When you pick up your camper you will get a detailed briefing on these issues, but you can also read up on certain points in the here.

Can I heat my camper?

Of course you can heat your camper. All of our campers have a parking heater, so it is always nice and warm in your camper. In our VW models this is a diesel heater, the Campervan models as well as the RV's are equipped with a gas heater.

What do I have to pay attention to when heating?

For a comfortable camping experience the right temperature inside the camper is crucial. If the water system is used and therefore there is water in the tank and in the pipes, the camper must be heated continuously to at least 8 degrees, otherwise the water system will be seriously damaged. Of course it is not always necessary to heat at the highest level, but depending on the needs and situation. We recommend the following temperature settings: 18-22 degrees when staying in the camper, 16-18 degrees at night, 8-9 degrees when leaving the camper. When leaving a camper with pop-up roof, it should also be closed so that not too much heat gets lost (also with Calicap for VW Bulli). We also recommend regular airing to ensure a pleasant room climate.

How long are the gas cylinders sufficient for?

How long your gas supply will last depends, of course, on the type of use and duration. In the VW models, you use the gas exclusively for cooking (equipment: 1x approx. 3 kg gas bottle), which normally lasts 6 months. In our campervan and motorhome models, you use the gas for cooking, heating and hot water. At least one full gas cylinder is installed here (approx. 11 kg). In summer, the gas will normally last for about 4 weeks, but this figure is highly variable in the winter months and depends on certain factors. With differentiated use of the heating (i.e. turn the heating down at night and when leaving the camper) and an outside temperature of around 0 degrees, an 11 kg gas bottle is sufficient for approx. 3 days.

What do I do if the gas bottle is suddenly empty?

In case of longer booking periods and intensive use of gas, it can happen that a gas bottle has to be replaced. To exchange the gas bottle you can buy one from conventional DIY stores, various gas stations and dealers of the company Scharr.

Can I also use the water system in my camper in winter?

Yes, but there are a few important things to consider if the outside temperature is 6 degrees or less. During the winter months, due to the cold temperatures, the campers are handed over completely drained of water so that no water can freeze in the system and thus damage the entire water system. So if water is used during the rental period the camper must be heated continuously (at least 8 degrees) to prevent damage.

We recommend the following differentiated use of the heating in the RV and the campervan models: 18-22 degrees when staying in the camper, 16-18 degrees at night, 8-9 degrees when leaving the camper.

The VW Bulli models should be heated at least to level 3. In addition, the waste water tank drain cock must be left open all the time. A detailed explanation and briefing will take place on site when picking up the vehicle.

What do I have to consider when using the water system in my camper in winter?

The water should never freeze, therefore it is absolutely necessary to heat the camper starting from an outside temperature of 6 degrees or lower as soon as there is water in the system. We recommend a differentiated heating (always at least 8 degrees inside the camper). In addition, the waste water tap must always be left open and the grey water must be collected in an additional tank (for a grey water disposal in accordance with regulations). Furthermore the water system must be completely emptied when returning the camper. A detailed explanation and instruction will be given to you when you pick up the camper on site, so that any questions can be clarified.

How do I empty my water tank and water system correctly and what do I have to pay attention to?

There are also a few important aspects to consider before returning or not using the water: Fresh water tank, waste water tank and pipes must be completely emptied. When emptying, never let the water run out via the pipes, but always via the direct opening for emptying the water tank (Campervan models: rotating wheel on the water tank in the trunk; VW Bulli models: red lever above the gas cylinder in the trunk; RV's: black lever in the service module on the driver's side). For a complete emptying the water pumps can be switched off first and then the water residues can be emptied by opening the tap and activating the toilet flush (do not forget to turn off the tap!). The exact places for all important pivots will be shown to you again during the briefing, so that at the end of the day there are no questions left unanswered.

Where can I fill up my water tank?

During the winter months, due to the cold temperatures, campers are handed over completely empty. In general it is possible to fill the water tank privately or on campgrounds, but if this is not possible, other places offer possibilities to fill the tank e.g. the Campsite App park4night, App Truck Parking Europe or similar. Please note that in all our camper models only clean drinking water may be filled into the water tank.

Do I have to insulate my camper additionally?

The windows of the camper represent certain cold bridges that are less well insulated than the rest of the vehicle, and heat can always escape through them to the outside. Of course, you can counteract the cold effect with heating. To reduce the amount of heating required, we recommend insulating the strongest cold bridges of the individual models. For the VW Bullis, the windscreens can be additionally insulated with external insulation mats and the roof tent with the Calicap. For the Campervan models, we also offer exterior insulation for the windscreens. You can simply book this as an additional service and easily fit it during your trip. You can find more information on this topic here: Winter equipment and winter camping.

Are the additional winter products always bookable?

Yes, our winter equipment can be booked all year round. If you travel to colder destinations our winter equipment might be even helpful in summer.

What do I have to consider when renting snow chains ?

Snow chains are installed on the drive axles and guarantee secure driving, even when encountering snowy roads. When mounting the snowchains, ensure that the chain and the claps do not rub against the rim or move. Please note that snowchains are only available at some FreewayCamper stations. You can see the availability of snowchains for the chosen camper category and station in the booking process. In case there are no snowchains available, many car dealers and ADAC (in Germany) are renting snow chains. Since the tires sizes are very individual, please contact our customer service for further information.


What do I have to consider when renting snow chains for a VW Bulli?


When renting or buying snowchains for our VW Bullis please pay special attention to the snowchains being compatible with aluminium rims. If you choose other snow chains (e.g. for steel rims), those will cause scratches, which will unfortunately be charged to you after the camper return. To avoid this, check if the snow chains are specifically for aluminium rims and if they come equipped with rim clips that prevent the snow chain from making contact with your rims and ultimately avoid scratches. Since the tires sizes are very individual, please contact our customer service for further information.

All over Europe you are backed by our comprehensive insurance with a deductible of 1.500 €. Furthermore, the europe-wide 24/7 roadside assistance is included, so you can jump start your adventure without any worries. We also offer additional insurance packages, while the silver protection package costs 9€ per night, the gold protection package costs 19€ per night and the platinum protection package costs 29€ per night. These insurance packages can be selected directly when booking the camper through FreewayCamper and before start of your trip. More information can be found here.

What do I do in case of damage?

In case of a breakdown or malfunction of your camper, please contact the insurance for the roadside assistance service. In the case of an accident, you have to inform the local police. In addition, you need to report every breakdown, damage and any accident immediately to the FreewayCamper customer service. All important contact details of the insurance and customer service you will receive at the pick-up. Following an accident a standardized European Accident Report on site must be filled, signed by all parties involved in the accident and handed over to FreewayCamper - for details, please see our Terms and Conditions.

What do I do if something is damaged or broken in the interior of the camper? Who is reponsible for the damages caused by force majeure and extraodrinary circumstances?

Inform us immediately if something is broken or damaged in the interior of the camper, no matter if it was your fault or not. As far aspossible, we will help you directly with the solution of the issue or a recommendation of a corresponding workshop. In the same moment we take care of organizing spare parts so that the campers can be repaired quickly.

Who is reponsible for the damages caused by force majeure and extraodrinary circumstances?

Damages occured due to storm, hail, flooding, collision with wildlife, avalanches, marten bites or any other nature related scenarios are in the responsibility of the customer. For those cases a deductible of €1,500 is applicable.

Who is liable for offenses during the rental?

For any fines (e.g. speeding or wrong parking) or criminal offenses, you are liable as a lessee of the camper with unlimited liability for the resulting costs and fees. In case of an data request we will provide the lessee's data to the respective authority.

Does FreewayCamper charge a fee for processing the offense?

Due to the significant efforts and expenses for processing the authorities request, we charge an administration fee of 50€ if there is an administrative offense. This is independent of the amount of the fine.

Are the cost of the fines already included in the administration fee or do I have to pay for it on top?

No, the fine must be paid regardless of the administration fee directly to the authority.

I did not commit the offense, the vehicle was never at the resoective scene. What shall I do?

Please file an appeal at the responsible authority. If your objection is upheld, we will cancel our administration fee.

Are there any special features of traffic tickets abroad?

Please inform yourself before traveling to other countries about specific local legal regulations. You as a lessee are responsible for complying with country-specific (traffic) regulations and the respective timely payment of fines for offenses, tolls and road pricing. These are not part of the contract and have to be paid by the lessee.

Want to buy a camper?

If you fall in love with one of our campers, you can make it your permanent companion! Just contact us at verkauf@freeway-camper.com or by phone at +49 89 628 24711. We will be happy to advise you and help you find your perfect camper.

How does the sale work?

  1. Contact us and receive consultation.
  2. View and test drive your dream camper.
  3. Purchase and receive an order confirmation.
  4. Pick-up your own home on four wheels.

You can find more information and current sales offers on our camper sales page.

How does booking a campsite with FreewayCamper work?

As you would expect from FreewayCamper, booking is simple and as short as possible, so there's no lengthy booking process to get in the way of your next adventure. There are no forms to fill in or waiting for campsites to confirm. Bookings are always binding for both parties, the campsite operator and the customer. Your campsite booking is thus always between you and the campsite operator. Therefore, the booking screen may differ depending on the campsite. You will always receive your booking confirmation by e-mail. With this confirmation, you then report to the campsite reception on the day of arrival.

How can I pay and how can I change or cancel a booking?

You can easily pay by credit card. Some campsites only use credit cards to secure the booking. In that case, you pay for your adventure on the day of departure at the campsite.

For all other information regarding payment, changes to your stay or cancellation of a booking, please contact the campsite directly. You will find the contact details of the campsite in the confirmation email of your booking. If you have any difficulties contacting the campsite, you can contact us at the following address: info@freeway-camper.com.

Does FreewayCamper offset the campers CO₂ emissions?

We are campers and nature lovers. Therefore, we compensated each kilometer and the associated CO₂ emissions by a compensatory payment for an ecological project in the past years. However we are currently in the process of identifying new sustainability partners that can grow with us, allowing us to continue to honor our goal of becoming a pro-active carbon-neutral company.

Are there diesel driving restrictions for your camper?

The most advanced engine technology (Euro 6d-temp) of our campers ensures a particularly low emissions. Therefore, all of our campers meet the highest emissions standards and thus are eligible to access any European city.

Read more about climate-consciousness at FreewayCamper here and watch us growing a holistic sustainability going forward.

Help Desk for questions during your trip

The vehicle shown in this video is a Campervan 640 Roadcar and serves as an example for this category. This video explains the basic functions of all our models that are part of these categories. If you are travelling with a Pössl or Mooveo and find differences with the bathroom, the display or the grey water, have a look at the next videos below.

The vehicle shown in this video is a Campervan 640 Roadcar with pop-up roof and serves as an example for this category. This video explains the basic functions of all our models that are part of these categories. If you are travelling with a Pössl or Mooveo and find differences with the bathroom, the display or the grey water, have a look at the next videos below.

To make your camper return as easy as possible, you can find a summary of the most relevant information for your camper return here.